| Q: |
Where can I apply for DeCard? |
| |
| A: |
You can apply at the DeCard Booth located along the walkway of Downtown East lobby. Alternatively, you can apply online at:
"Application Form"
|
| |
| |
| Q: |
What are the operating hours of DeCard Booth? |
| |
| A: |
| Day |
From |
To |
| Weekdays |
12.00 pm |
8.00 pm |
| Weekends and Public Holidays |
10.30 am |
8.30 pm |
|
| |
| |
| Q: |
Is submission of photographs a must? |
| |
| A: |
Yes, as DeCard is a personalised card.
On-site: You can proceed to have your photo taken during application.
Online: The photo(s) can be submitted online. However, photo(s) must be submitted within 7 days. Alternatively, you can visit us at our DeCard booth during the operating hours to have your photo taken.
|
| |
| |
| Q: |
If I did not submit my photo, can I collect my DeCard? |
| |
| A: |
No, DeCard will not be issued if no photo is submitted.
|
| |
| |
| Q: |
What happens if DeCard cannot be issued on the spot? |
| |
| A: |
A receipt will be given to you as a temporary pass. This receipt is valid only for 1 month and receipt must be presented at the merchants, etc. to enjoy the benefits and privileges of DeCard.
|
| |
| |
| Q: |
Must I present DeCard in order to be entitled to the discounts / benefits offered by the tenants / merchants? |
| |
| A: |
Yes, as the discounts offered are exclusive to members only.
|
| |
| |
| Q: |
What is the age range for child and adult? |
| |
| A: |
A child who is between 3 and 12 years old is eligible for the application of DeCard (Child / Family Child).
Anyone above 13 years old will have to apply for DeCard (Adult / Family Adult).
|
| |
| |
| Q: |
Are the cards transferable? |
| |
| A: |
No, it is strictly not allowed as DeCard is a personalised card.
|
| |
| |
| Q: |
If I have more than 2 adults / 2 children in my family, am I still eligible to sign up for DeCard (Gold Family)? |
| |
| A: |
Yes. All you need to do is to sign up for an individual adult or child card to make up the number of adults or children you have in your family. For example: If you have 1 additional adult and 1 additional child in the family:
- 1 DeCard (Gold Family)
- 1 DeCard (Gold Adult) and
- 1 DeCard (Gold Child)
|
| |
| |
| Q: |
If I have 4 adults in my family, am I still eligible to sign up for DeCard (Gold Family)? |
| |
| A: |
No, you will have to apply for 4 individual adult membership cards.
DeCard (Gold Family) is only applicable for 2 adults and 2 children.
|
| |
| |
| Q: |
If I sign up for DeCard (Gold Family) how many card(s) will the family be holding? |
| |
| A: |
You will receive 4 cards – one card for each family member.
|
| |
| |
| Q: |
Can a child sign up for DeCard (Gold Child) on his/her own? |
| |
| A: |
Yes. But the parent / guardian must acknowledge the application and understand the parks' safety rules.
|
| |
| |
| Q: |
What happens if I had lost my DeCard? |
| |
| A: |
Loss of card must be reported immediately at DeCard Booth. A replacement fee of $10 will be imposed.
|
| |
| |
| Q: |
Will FunPoints and cash value be replaced for the lost card? |
| |
| A: |
No.
|
| |
| |
| Q: |
If I am an existing membership cardholder of DeCard or generic funkey! cardholder, can I transfer my existing cash value and FunPoints to my new DeCard? |
| |
| A: |
Yes. The existing cash value and funkey! points from the existing funkey! can be transferred to one DeCard but this must be done before the first top-up onto DeCard.
|
| |
| |
| Q: |
If I am holding Fun Pass and Wet Pass, can I combine the points and cash value and transfer it onto my DeCard? |
| |
| A: |
Yes. This is allowed only if the points and cash value are to be transferred onto one DeCard.
|
| |
| |
| Q: |
If I am holding all 3 existing membership cards, can I combine all the FunPoints and cash value and transfer them onto my DeCard? |
| |
| A: |
Yes, but only onto one DeCard.
|
| |
| |
| Q: |
Since the DeCard is also a funKey! card, how will I know how much cash value or FunPoints I have? |
| |
| A: |
You can approach our staff at any of the funKey! kiosk or look out for the yellow funKey! readers located all around Downtown East to check your cash value or FunPoints.
|
| |
| |
| Q: |
How do I use the FunPoints to redeem gifts or services? |
| |
| A: |
Simply present your DeCard at the “Top up and Redemption” booth (right next to the Help Station) and select the gift or service you would like to redeem. Please click here to check the items for redemption.
|
| |
| |
| Q: |
DeCard members enjoy 15% discount off for redemption. Is this for all or selected items? |
| |
| A: |
The discount is for selected items only.
Please note that DeCard must be used for the redemption.
|
| |
| |
| Q: |
Can DeCard be combined with another card (generic funkey! or Link) for redemption? |
| |
| A: |
Yes. As long as one of the cards used is DeCard.
|
